Friday, December 12, 2008

Thanks 'What On Earth Catalog' People!

Received via e-mail today:

Dear Ms. Embee,
Thank you for contacting What on Earth. We apologize for the inconvenience and are so sorry to hear of this mishap. We'll gladly replace this item. We will note the replacement order, asking the warehouse to double check the item inside the packaging as there may be a problem the way they are labeled or numbered.
Your new order is being shipped FedEx Rush and your number is XXXXXXX.
Please let us know if you have any other questions or concerns.
Thank you and best wishes for a safe and happy holiday!

This makes me very happy indeed!

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4 Comments:

Blogger Chris said...

There are some good reputable companies left, huh:)

4:20 PM, December 13, 2008  
Anonymous Christy said...

Wow, that almost NEVER happens!

1:29 PM, December 15, 2008  
Blogger lime said...

gotta love good customer service. :)

2:44 PM, December 16, 2008  
Blogger Stacie said...

AWSOME! How cool that they were able to stand behind their company and do the right thing...

ps...I finally posted that meme you tagged me with last month...sheesh..nothing like taking a few weeks eh?

Stacie

2:28 PM, December 17, 2008  

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